Privacy Policy

1) Who we are & scope

Smart Online Solutions provides engineering and consulting services. This Policy applies to personal data collected through our website and direct communications (e.g., contact forms and email).

• Controller: Smart Online Solutions
• Contact: [email protected]
• We do not currently appoint a Data Protection Officer. If that changes, we will update this page.

2) What data we collect

a) Data you provide

• Contact information (name, email, company, role, phone if provided)
• Message content (project details, requirements, files you choose to upload)
• Marketing preferences and consent choices

b) Data collected automatically

• Device/usage data: IP address, browser type/version, language, operating system, referrer URL, pages viewed, time spent, timestamps, and basic performance/diagnostics
• Cookies and similar technologies (see Cookies & similar technologies)

c) Data from third parties

• Business contact details from partners, referrals, or public professional sources (e.g., LinkedIn), where permitted by law

We do not intentionally collect sensitive personal data through the website.

3) Purposes and legal bases (GDPR/UK GDPR)

• Responding to inquiries and providing proposals (Art. 6(1)(b) contract or pre-contractual steps)
• Operating and securing the website, including fraud prevention, debugging, and availability (Art. 6(1)(f) legitimate interests)
• Analytics and site improvement (Art. 6(1)(a) consent, where required; otherwise Art. 6(1)(f))
• Marketing communications (Art. 6(1)(a) consent; you can withdraw any time)
• Legal compliance (Art. 6(1)(c)) and defense of claims (Art. 6(1)(f))

4) Cookies & similar technologies

We use first-party and (where enabled) third-party cookies/pixels to keep the site secure and functional, understand aggregate usage (analytics), and remember your choices (e.g., cookie preferences). You can control cookies via your browser settings. Where required by local law, we request consent for non-essential cookies. If you reject optional cookies, some features may be limited.

5) How we share data

• Hosting & infrastructure: e.g., AWS and/or Azure (compute, storage, security, logging)
• Analytics & site telemetry: privacy‑respecting web analytics or equivalent tooling
• Communications: email and productivity tools
• Professional advisors: legal/accounting when reasonably necessary
• Corporate transactions: as part of a merger, acquisition, or asset sale
• Legal: when required by law or to protect rights, safety, and security

We do not sell personal information or share it for cross‑context behavioral advertising.

6) International transfers

We may process data in countries outside your own. Where required, we use appropriate safeguards, such as the EU Standard Contractual Clauses and UK addenda.

7) Retention

We retain personal data only as long as necessary for the purposes above, including to meet legal, tax, and accounting requirements, or to establish/defend legal claims. Typical website inquiry records are reviewed for deletion or minimization within 24 months unless we enter a business relationship.

8) Your rights

EEA/UK: You may have the right to request access, rectification, erasure, restriction, portability, and to object to certain processing. Where processing is based on consent, you may withdraw it at any time.

California (CPRA): You may have the right to know/access, delete, correct, opt‑out of “sharing” for cross‑context behavioral advertising (we do not engage in this practice), and limit use/disclosure of sensitive personal information (we do not use it for additional purposes). We will not discriminate against you for exercising rights.

How to exercise rights: Email [email protected] with “Privacy Request” in the subject line and specify your request. We may ask for reasonable information to verify your identity.

9) Security

We implement administrative, technical, and organizational measures appropriate to the risk (e.g., least‑privilege access, encryption in transit, monitoring, and regular updates). No system is 100% secure; please use caution when sharing information over the internet.

10) Children

Our site and services are intended for business audiences. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data, contact us and we will act promptly.

11) Third‑party links

Our site may link to third‑party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal data.

12) Do Not Track

Some browsers offer “Do Not Track” signals. We do not currently respond to DNT signals. Cookie preferences can be managed via our banner (where applicable) and your browser settings.

13) Changes to this Policy

We may update this Policy from time to time. The “Effective date” at the top indicates the latest version. Significant changes will be highlighted on this page.

14) Contact us

Smart Online Solutions
Email: [email protected]